There are two types of document in system development. First system documentation and second user documentation. Which one is more important? System documentation is focus on understanding and maintenance of the application. While user documentation focus on help the user operate the system.
Mainly, there were three types of user documentation :
What is procedure manuals and tutorial? Is more to perform business tasks. And tutorial, to tutor people how to understand and can manage major component of the system.
Now, i want to share some article about reference document, one example is user documentation. Ex : Training and user manual, also online help system. Which all are use for help user operate the system. But, now a day, many commercial software company for microcomputers don't provide the user manual and training for user.
There are fundamentally three different types of user documentation: reference documents, procedure manuals and tutorials. Reference documents (also called the help system) are designed to be used when the user needs to learn how to perform a specific function (e.g., printing a monthly report, taking a customer order). Typically, people read reference information only after they have tried and failed to perform the function. Writing reference documentation requires special care because users are often impatient or frustrated when they begin to read them.
Procedure manuals describe how to perform business tasks (e.g., printing a monthly report, taking a customer order). Each item in the procedures manually guides the user through a task that requires several functions or steps in the system. Therefore, each entry is typically much longer than an entry in a reference document.
Mainly, there were three types of user documentation :
- Reference documents
- Procedure manuals and tutorial
What is procedure manuals and tutorial? Is more to perform business tasks. And tutorial, to tutor people how to understand and can manage major component of the system.
Now, i want to share some article about reference document, one example is user documentation. Ex : Training and user manual, also online help system. Which all are use for help user operate the system. But, now a day, many commercial software company for microcomputers don't provide the user manual and training for user.
There are fundamentally three different types of user documentation: reference documents, procedure manuals and tutorials. Reference documents (also called the help system) are designed to be used when the user needs to learn how to perform a specific function (e.g., printing a monthly report, taking a customer order). Typically, people read reference information only after they have tried and failed to perform the function. Writing reference documentation requires special care because users are often impatient or frustrated when they begin to read them.
Procedure manuals describe how to perform business tasks (e.g., printing a monthly report, taking a customer order). Each item in the procedures manually guides the user through a task that requires several functions or steps in the system. Therefore, each entry is typically much longer than an entry in a reference document.
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